How to Spot Hidden Malware on Your Devices

Malware, short for “malicious software,” is a harmful program designed to damage, disrupt, or steal data from your devices, such as your computer or smartphone. It can cause your device to slow down, hijack your personal information, and even lock or erase important files. Malware comes in various forms, including viruses, trojans, spyware, and ransomware. Once it infiltrates your device, removing it can be challenging without proper intervention.

How Does Malware Get on Your Device?

Malware can sneak onto your device through many channels. It might be hidden in a file you download from the internet, on a suspicious website you visit, or even attached to an email from a hacker. These malicious files can look harmless at first, which is why it’s important to remain cautious when interacting with unknown links or email attachments. Always question the source before clicking or downloading anything.

What Are Signs of Hidden Malware?

Malware can operate quietly in the background, but there are some telltale signs that your device may be compromised:

Slower performance: Your device runs noticeably slower than usual.
Unexpected pop-ups: You start seeing more pop-up ads or strange notifications.
Battery drain: Your battery is draining faster than usual.
Higher data usage: You’re consuming more data than you typically would.

How Can You Check for Malware?

There are several ways to search for malware on your device:

Use endpoint protection software to scan your device and remove bad software.
Check your apps and delete any that you don’t remember installing.
Look at the task manager on your computer and see if any programs are using a lot of resources or have strange names.
Check your browser extensions and remove any you don’t use or recognize.

If you think you have malware, don’t panic! Here is what you should do:

First, reach out to your IT department or IT partner. They can help run a thorough antivirus scan, update software, and back up your data to a secure location. After removing malware, change the passwords for your important accounts to ensure they remain secure.

How to Avoid Malware?

It’s better not to let malware onto your device at all. Simple actions like keeping your operating system and applications up to date can go a long way. Also, avoid clicking links or downloading files unless you are sure they are safe. Make your passwords long and hard to guess, and use different passwords for every account.

Stay Safe Online

Malware can be scary, but you can protect yourself. Always be careful online and keep your devices safe. If you need help with malware or want to learn more about online safety, contact us today. We’re here to help you stay safe in the digital world!

Article used with permission from The Technology Press.

File storage and transfers are a part of daily life, but keeping data secure can be challenging. This guide covers the best ways to store and share your files safely.

Choosing the Right Storage Solution

Not all storage options offer the same level of security. Cloud storage is convenient, giving you access to files from anywhere while providing built-in protections like encryption and multi-factor authentication. If you prefer a physical backup, external hard drives and encrypted USB drives offer control over your data, with encryption ensuring that only authorized users can access your files.

Why Secure Storage Matters

Beyond organization, secure file storage is essential for protecting privacy and preventing unauthorized access. Cybercriminals target unsecured files, looking for personal details, financial records, or confidential business information. A security breach could lead to identity theft, financial loss, or legal trouble, especially for businesses handling sensitive client or employee data.

Strengthening Your File Security

To keep your stored files safe, follow these key practices:

Use strong passwords. Create long, complex passwords with a mix of letters, numbers, and symbols. Avoid using easily guessed personal information.
Enable multi-factor authentication (MFA). This adds an extra layer of security by requiring a second form of verification before granting access.
Encrypt your files. Encryption scrambles your data, making it unreadable to anyone without the proper decryption key.
Keep software updated. Regular updates ensure security patches are applied, reducing the risk of cyber threats.

How to Transfer Files Securely

Even the most secure storage won’t help if you transfer files carelessly. To prevent interception and unauthorized access, avoid sending sensitive files as simple email attachments or through unsecured public file-sharing services. Instead, use:

Secure FTP (SFTP): Encrypts files during transfer.
Virtual Private Network (VPN): Creates a secure tunnel for sending files online.
Encrypted email attachments and secure file-sharing platforms: Provide added protection.

Always verify the recipient before sending sensitive data, and share access credentials separately.

Common Security Mistakes to Avoid

Even with good intentions, people often make mistakes that put their data at risk. Common errors include:

Using weak passwords
Sending sensitive files over public Wi-Fi
Neglecting software updates
Storing login credentials with the files they protect

These risks can be minimized with simple solutions, such as using a password manager, enabling automatic encryption, and keeping security settings up to date.

Take the Next Step in File Security

Protecting your files doesn’t have to be complicated, but it does require a proactive approach. You can significantly reduce the risk of data breaches and cyber threats by choosing secure storage, using strong authentication, encrypting data, and following safe transfer practices.

Need help setting up a secure file storage system? Take action today to safeguard your critical data for the future.

Article used with permission from The Technology Press.

Whether it’s the familiarity of your phone’s layout or the efficiency of custom keyboard shortcuts on your laptop, there’s a certain comfort in using a device you know inside and out. That’s why many businesses are embracing the Bring Your Own Device (BYOD) model—allowing employees to use their personal devices for work. At first glance, it seems like a win-win: employees get to work with the tools they prefer, and businesses save on tech costs.

But it’s not that simple. While BYOD can boost productivity and morale, it also introduces security risks, compatibility challenges, and administrative headaches. So, is it the right choice for your business?

BYOD Best Practices

If you decide to implement a BYOD policy, follow these best practices to ensure a smooth and secure experience for everyone.

Do: Create a Clear, Written Policy

A strong BYOD policy sets expectations and prevents misunderstandings. Make sure your policy is written in clear, easy-to-understand language and covers:

Approved devices – Define which types of personal devices (smartphones, tablets, laptops) are allowed and set minimum requirements (e.g., devices must be less than three years old).
Allowed apps – List the work-related apps and tools employees can use.
Data security – Outline how company data should be handled and what security measures are required.
Responsibilities – Clarify who is responsible for updates, endpoint protection software, and reporting lost or stolen devices.

Do: Make Security a Priority

Security is the biggest challenge in a BYOD setup. To protect sensitive business data:

Require strong passwords – Mandate complex passwords or biometric authentication (fingerprint or facial recognition).
Use encryption – Ensure all data transfers between devices and company systems are encrypted.
Enable remote wiping – Allow IT to remotely erase company data from lost or stolen devices.

Do: Educate Your Team

Even the best policy won’t work if employees don’t understand it. Provide training to explain:

How to follow the BYOD policy.
The importance of security measures.
How to stay compliant.

Make training simple, engaging, and accessible to employees of all technical skill levels.

Do: Invest in Mobile Device Management (MDM)

MDM software allows businesses to manage and secure personal devices without invading privacy. It helps by:

Separating work and personal data (“containerization”).
Enforcing security policies, like mandatory software updates.
Providing tools to locate or wipe a device if lost.

Do: Regularly Review and Update the Policy

Technology evolves rapidly, and so should your BYOD policy. Review it at least once a year and gather employee feedback to ensure it remains effective and relevant.

BYOD Mistakes to Avoid

Don’t: Ignore Privacy Concerns

Employees have a right to privacy, even on devices used for work. Be transparent about what you can and can’t access.

Don’t track employees’ locations on personal devices.
Don’t access personal apps, files, or photos.
Don’t wipe an entire device unless absolutely necessary.

Don’t: Assume Employees Know Best Practices

Cybersecurity knowledge varies, so don’t assume employees will automatically follow best practices. Clearly communicate:

How often devices should be updated.
Which types of public Wi-Fi are unsafe for work use.
The proper steps for reporting a lost or stolen device.

Don’t: Overcomplicate the Policy

A BYOD policy should be straightforward, not overwhelming. Avoid technical jargon and focus on practical, easy-to-follow steps. A complicated policy is more likely to be ignored.

Don’t: Overlook Legal and Compliance Issues

Certain industries have strict regulations regarding data storage and access. Consult a legal expert to ensure compliance with laws such as:

Data privacy regulations.
Rules regarding subpoenaed employee devices.

Don’t: Treat BYOD Devices Like Company-Owned Equipment

Personal devices belong to employees, so avoid overreaching. Limit control to only what’s necessary to protect business data. Overstepping boundaries—such as monitoring personal activity or wiping all data—can lead to legal trouble and employee dissatisfaction.

Is BYOD Right for Your Business?

BYOD isn’t a one-size-fits-all solution. It works well for some businesses but can be a liability for others. Ask yourself:

Do your employees frequently work remotely or travel?
How tech-savvy is your team?
Do you have the resources to manage a BYOD policy effectively?

Securing a BYOD environment requires a company-wide effort. From leadership to individual employees, everyone has a role to play. By implementing strong policies, leveraging security tools, and providing continuous training, you can create a secure and flexible work environment that benefits both employees and your business.

Information used in this article was provided by our partners at MSP Marketing Edge.

Credential theft is now at an all-time high and is responsible for more data breaches than any other type of attack. With data and business processes now largely cloud-based, a user’s password is the quickest and easiest way to conduct many different types of dangerous activities.

Logging in as a user (especially if they have admin privileges) can allow a criminal to send phishing emails from your company account to your staff and customers. The hacker can also infect your cloud data with ransomware and demand thousands of dollars to give it back.

How do you protect your online accounts, data, and business operations? One of the best ways is with multi-factor authentication (MFA). According to Microsoft, MFA can block more than 99.2% of account compromise attacks. It provides a significant barrier to cybercriminals even if they have a legitimate user credential to log in. This is because they most likely will not have access to the device that receives the MFA code required to complete the authentication process.

What are the three main methods of MFA?

When you implement multi-factor authentication at your business, it’s important to compare the three main methods of MFA and not just assume all methods are the same. There are key differences that make some more secure than others and some more convenient.

Let’s take a look at what these three methods are:

SMS-based

The form of MFA that people are most familiar with is SMS-based. This one uses text messaging to authenticate the user. The user will typically enter their mobile number when setting up MFA. Then, whenever they log into their account, they will receive a text message with a time-sensitive code that must be entered.

On-device prompt in an app

Another type of multi-factor authentication uses a special app to push the code. The user still generates the MFA code at log-in, but rather than receiving the code via SMS, it’s received through the app. This is usually done via a push notification, and it can be used with a mobile or desktop app in many cases.

Security key

The third key method of MFA involves using a separate security key that you can insert into a PC or mobile device to authenticate the login. The key is purchased when the MFA solution is set up, and the authentication code will be received and implemented automatically.

The MFA security key is typically smaller than a traditional thumb drive and must be carried by the user to authenticate when they log into a system.

Balancing convenience and security

Users can often feel that MFA is slowing them down. This can be worse if they need to learn a new app or try to remember a tiny security key (what if they lose that key?). This user inconvenience can cause companies to leave their cloud accounts less protected by not using multi-factor authentication.

If user resistance is a concern and convenience is the priority, SMS-based MFA may seem like the best option. Since most people are accustomed to receiving text messages, it requires no additional apps or new interfaces to navigate. However, we generally advise against SMS-based MFA unless absolutely necessary, as it is less secure than other authentication methods. Cybercriminals can more easily intercept SMS codes, making them a higher risk for attacks.

When choosing an MFA method, it’s crucial to balance ease of use with security, ensuring a solution that works effectively for both your organization and employees.

Looking for help with setting up MFA?

Multi-factor authentication is a “must-have” solution in today’s threat climate. Contact Yeo & Yeo Technology to discuss your barrier points and develop a solution to better secure your systems.

Article used with permission from The Technology Press.

What should I do if I suspect we’ve been hit by a cyberattack?

Disconnect the devices you think have been affected and contact your IT support team (if you have one. If not, call us). Create an incident response plan, just in case.

Is it okay to use free software in my business?

Free software can be risky; invest in reputable tools for better security and reliability. If you’re not sure which tools are best, Yeo & Yeo Technology can help.

How can I tell if my computer has been compromised?

Look for signs like slow performance, unusual pop-ups, or unauthorized access to accounts or new admins. If you’re concerned, contact us.

Information used in this article was provided by our partners at MSP Marketing Edge.

You’ve probably invested in good cybersecurity, using strong passwords, firewalls, and the latest software updates to protect your business. But if your employees accidentally leave the “windows” open, all that security goes to waste.

It’s not about blame – it’s about awareness. The truth is that your employees might be your biggest security risk without them even realizing it.

More people are working remotely, and research shows that four out of five employees use their personal phones, tablets, or laptops for work. It makes sense. Why not use the devices they already own?

Here’s the problem: Your employees’ personal devices probably aren’t set up with the same security measures you’d use in the office. Their phones and laptops might use weak passwords, outdated software, or even be connected to unprotected Wi-Fi networks. All of this is a dream scenario for hackers.

And here’s where it gets scary…

Two out of five employees admit to downloading customer data onto their own devices. That’s sensitive data, leaving the safety of your business now at risk of falling into the wrong hands.

If that’s not enough to worry you, here’s another shocker: More than 65% of employees admit they only follow cybersecurity rules “sometimes” or even “never.” This includes forwarding work emails to their personal accounts, using their phones as Wi-Fi hotspots, or ignoring guidelines about handling data when using AI tools.

Passwords are another issue, with nearly half of employees using the same passwords across different work accounts. Even worse, over a third of employees use the same passwords for both their work AND personal accounts.

Imagine a hacker getting into your employee’s social media account and using the same password to access your business systems. It’s a disaster waiting to happen.

So, what can you do? The key is education.

Start by helping your team understand why cybersecurity is so important. Most people don’t intentionally break the rules – they just don’t realize the risks. Explain that those little habits that seem harmless (like reusing passwords or working on public Wi-Fi) can cause serious damage.

Create security rules that are clear, simple, and easy to follow. For example, you can tell your team to:

Use a password manager to create a strong, random, and unique password for each of their work accounts
Only access work systems on secure, approved devices
Never forward work emails to their personal accounts

Also, ensure your employees are getting regular training sessions to keep cybersecurity at the front of their minds, and don’t forget to celebrate good habits. If someone flags a suspicious email or comes up with a clever way to keep sensitive data safe, be sure to let everyone else on your team know.

Cybersecurity is everyone’s responsibility.

You can turn your employees into your first line of defense instead of your weakest link by giving them the right tools and training. If you’d like help keeping your team updated on the latest security threats, get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.

Running a business comes with challenges you might not expect, like phishing emails, stolen devices, or ex-employees still accessing your systems.

While Microsoft 365 Business Standard is a great package for getting work done, it doesn’t offer the advanced security and management tools needed to handle these risks. That’s where Microsoft 365 Business Premium comes in.

Business Premium gives you everything you love about Business Standard – apps like Word and Excel, email hosting, Microsoft Teams, and OneDrive for cloud storage. It also adds powerful features to keep your business secure and efficient.

Take cyber threats, for example. Phishing emails, designed to trick you into clicking dangerous links, can install malware (malicious software) that locks your files or steals sensitive data. With Business Premium, Microsoft Defender for Business scans for these threats and stops them. It’s like having a 24/7 security guard for your data.

Device management is another big advantage. If an employee loses their laptop, Business Premium’s Microsoft Intune lets you remotely erase company data, protecting your sensitive information. You can also set policies to ensure every device connected to your business is secure.

And then there’s protecting your confidential information. Business Premium uses Purview Information Protection to label sensitive files and control who can access them. Even if an email gets forwarded outside your company, the protections stay in place, safeguarding your data wherever it goes.

These tools aren’t just nice to have; they’re essential for modern businesses facing growing cybersecurity threats. The added cost is a small investment for the confidence that your team, data, and reputation are protected.

Upgrading to Business Premium can help prepare your business for the future. If you’re ready to take that step, it’s worth every penny. We can help you get started – get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.

Cybercriminals are always looking for novel ways to gain unauthorized access to online accounts and IT networks. Password “spraying” is a newer scheme you and your IT department need to know about and guard against. Traditional cyberattacks attempt to breach a single account with multiple password attempts. But password spraying schemes use common passwords to try to access as many accounts as possible. Unfortunately, this approach can be very effective.

How and why it works

Password spraying perpetrators buy lists of usernames or email addresses and either buy or invent lists of common passwords. They then attempt to access multiple accounts using a single password. If that password doesn’t work, the criminals select a new password and keep trying until, eventually, a password opens an account. That typically enables them to hack a company’s network.

Password spraying generally works because many people choose predictable password patterns such as “abc,” “123456,” “password,” or “qwerty.” Typical business password policies introduce a degree of predictability. For example, the common requirement to capitalize at least one letter and use at least one special character and number frequently yields such passwords as “ABC123@” and “Password1!” And because many users deploy the same password across multiple sites, an easy-to-guess password can provide access to a variety of accounts.

A robust defense

As with most cybercrime, the best defense against password spraying is multi-layered. To reduce your company’s risk:

Require strong passwords. Passwords with 12 or more characters that include numbers, symbols and both upper and lower-case letters are usually harder to hack. Also, it’s a good policy to routinely check new credentials against commonly used or compromised passwords.

Mandate multi-factor authentication. This process notifies users if a login is in progress and prompts them to provide another piece of information, such as a random number sent via email or text.

Apply lockouts. Lock out users if they trigger several failed login attempts. You may want to lower the lockout threshold if a single IP address is associated with failed login attempts for multiple accounts. For example, your business’s usual threshold might be 10, but for a single IP address that triggers failed logins for multiple accounts, that threshold might be five.

Promote password managers. A password manager makes generating, storing and recalling complex, unique passwords easy.

Deploy CAPTCHA. Password spraying attacks often are automated, so CAPTCHA and similar technologies that authenticate real people can make it harder for cybercriminals to succeed.

Signs of hacking

How can you know if password sprayers are trying to hack your network? Their attempts usually show up in an organization’s authentication logs. In particular, look for:

An unusual number of failed login attempts associated with the same password,
A high volume of authentication attempts for multiple users from the same IP address,
Login attempts from unusual geographic locations or outside regular business hours, and
A sudden increase in failed login attempts compared with the percentage of successful logins.

Also, failed logins from nonexistent or dormant accounts (such as those of former employees) usually merit your attention.

Path of least resistance

Password spraying exploits the tendency to follow the path of least resistance and use the same simple, easy-to-remember password for multiple accounts. Take steps to prevent this cybercrime — and potentially serious data and financial losses. Contact us for additional suggestions.

Most businesses today are constantly under pressure to upgrade their information technology (IT). Whether it’s new software, a better way to use the cloud, or a means to strengthen cybersecurity, there’s always something to spend more money on.

If your company is feeling the strain of rising costs due to ESTA, minimum wage increases, and other external factors, your IT budget may be tighter than ever. The good news is that you and your leadership team can take proactive steps to reduce IT expenses while maintaining efficiency and security.

1. Align IT Needs with Business Goals

Before diving into the numbers, aligning your IT budget with the company’s overall business strategy is crucial. Technology should support business growth, improve operational efficiency, and help solve pain points. Identify your organization’s key priorities and objectives for the upcoming year. For example, are you looking to improve cybersecurity, upgrade legacy systems, or invest in cloud services to support remote work? Once you understand your business goals, it becomes easier to allocate resources efficiently.

2. Assess Current IT Infrastructure

A thorough assessment of your existing IT infrastructure is critical to avoid wasting money on unnecessary upgrades or services. Identify which technologies still provide value and which may be underperforming or redundant. For instance, consider:

Can systems be consolidated or replaced with more cost-effective solutions?
Are all devices and software licenses being used, or could unused subscriptions be eliminated?
Is your hardware near the end of its useful life, or can it continue to be effective with some minor improvements?

Understanding what you already have allows you to avoid purchasing what you don’t need.

3. Prioritize Investment Based on Impact

Once you have a clear picture of your existing systems, you can prioritize IT investments based on their impact on your business goals. At this stage, making difficult decisions is necessary. While every department may have technology requests, not all of them will have the same level of impact on your business’s success.

For example, cybersecurity may take precedence over new software tools, given the increasing threats to digital security. Similarly, investing in cloud infrastructure for remote work may become a top priority if your organization embraces hybrid work models. By ranking initiatives based on importance, you ensure your budget goes towards the highest-impact projects.

4. Consider the Total Cost of Ownership

When budgeting for new technology, it’s important to consider not just the upfront cost but the total cost of ownership (TCO). TCO includes ongoing expenses such as maintenance, upgrades, training, and support. While an initial purchase may seem like a good deal, hidden costs could quickly add up and lead to waste.

5. Forecast Future Growth

It’s essential to build a budget that addresses current needs and anticipates future growth. Technology investments should be scalable to accommodate expansion without requiring a complete overhaul. A well-constructed IT budget should consider potential increases in employee headcount, data storage requirements, or the need for new software as the business grows.

6. Build in Contingency for Unexpected Costs

Despite careful planning, unexpected expenses can always arise — whether it’s a system failure, a security breach, or an urgent need to upgrade software. That’s why it’s wise to set aside a portion of your IT budget as a contingency fund.

A good rule of thumb is to allocate around 10-15% of your overall IT budget for unforeseen expenses. This allocation can help you avoid financial strain when surprises happen, ensuring your business can continue operating without disruption.

7. Invest in Employee Training and Support

Investing in your team is key to building a sustainable IT budget. Even the best systems can underperform without proper training, leading to wasted resources — factor in employee training costs to ensure they understand how to use new technologies effectively.

8. Track and Monitor IT Expenses

Once your IT budget is in place, it’s essential to track and monitor expenses regularly. With cloud-based tools and budget management software, you can easily keep tabs on where your money is going and spot areas where you might be overspending.

Regular monitoring allows you to adjust course if necessary, ensuring you’re continually optimizing your IT expenditures. Quarterly or monthly reviews can help catch budgetary issues early, providing the opportunity to pivot before problems become costly.

9. Optimize Vendor Relationships

Vendor management plays a crucial role in ensuring you get the best value for your IT spending. When negotiating with vendors, don’t just focus on price — look for opportunities to reduce costs through bundled services, long-term contracts, or multi-year agreements.

Additionally, be sure to review vendor performance periodically. Are they meeting expectations? Are there better options available in the marketplace? Staying proactive about vendor relationships ensures that you’re receiving the best value for your money and that your contracts are aligned with your changing needs.

Reduce IT Costs Without Compromising Performance

Building an IT budget that maximizes value and minimizes waste requires a careful balance of strategic planning, ongoing assessment, and adaptability.

Ready to dive deeper into how you can optimize your IT budget? Download our whitepaper for insights on reducing IT costs without compromising performance. Get your copy today.

Download the Whitepaper

With customer expectations reaching new heights, contact centers must find ways to deliver quick, efficient, and highly personalized support. Traditional service models often fall short, leading to frustration and rising operational costs. Conversational AI now offers a transformative solution, creating seamless and responsive customer experiences that align with today’s demands.

In this article, we’ll explore why conversational AI is poised to become a core element of modern contact centers, addressing key service challenges and driving both satisfaction and efficiency through advanced, cloud-based communication solutions.

The Current Challenges Contact Centers Face

1. High Call Volumes and Long Wait Times

Contact centers often face a surge in call volumes, which contributes to extended wait times. According to Salesforce, 61% of customers prefer self-service for simple issues. Conversational AI offers a way to deflect routine inquiries and allow agents to focus on complex issues. A well-implemented AI system ensures that customers can access self-service confidently, easing call volume pressures without sacrificing customer satisfaction.

2. Limited Personalization in Interactions

Customers today expect more personalized interactions, yet traditional contact centers still rely on scripted responses. This lack of individual attention not only impacts customer loyalty but also limits the center’s potential to deliver valuable and engaging support.

3. Cost Efficiency and Staffing Constraints

Maintaining a skilled support team within tight budgets presents a daily challenge for contact centers. Rising operational costs require a sustainable approach that balances resource allocation with the demand for high-quality service.

What is Conversational AI and How Does It Work?

Conversational AI combines artificial intelligence technologies, such as natural language processing (NLP) and machine learning, to enable human-like interactions between machines and users. Designed to understand, process, and respond to customer queries, conversational AI goes beyond simple chatbots by recognizing intent, analyzing sentiment, and adapting responses based on context.

Key features of conversational AI for contact centers include:

Intent Recognition:Allows the AI to identify the purpose behind a customer’s message.
Sentiment Analysis: Helps gauge the customer’s emotions to ensure an appropriate response.
Contextual Awareness:Enables the AI to remember details from past interactions, enhancing the continuity and personalization of each conversation.

By integrating seamlessly with cloud communication platforms, conversational AI works alongside existing systems, supporting both self-service options and agent-assisted interactions. This capability allows contact centers to provide a unified customer experience, ensuring smooth and efficient support at every touchpoint.

Future-Proofing Contact Centers with Conversational AI

As customer expectations continue to evolve, conversational AI enables contact centers to keep pace with rising demands for fast, personalized service. With AI technology that constantly learns and improves, contact centers can adapt to changing customer needs and emerging digital trends, positioning themselves for long-term success.

24/7 Availability: Unlike human agents, conversational AI operates around the clock, ensuring customers have access to support anytime they need it.
Scalability and Flexibility: Whether call volumes increase during peak seasons or customer inquiries grow in complexity, AI tools can adapt seamlessly, expanding capacity without the need for additional staffing.
Enhancing Operational Efficiency: By automating routine interactions, contact centers can allocate human agents to more complex tasks, leading to a balanced and efficient service model.

Discover how Elevate Contact Center can empower your team to deliver fast, personalized support that meets modern customer expectations. Learn more about our AI-powered tools or request a demo today!

Information used in this article was provided by our partners at Intermedia.

According to Nordpass, the average person juggles over 100 online accounts. Remembering unique, strong passwords for each one is daunting—but essential for protecting your data. That’s where password managers come in, offering a secure and convenient solution for managing your passwords. But are they truly safe? Let’s explore the benefits, risks, and best practices for using password managers effectively.

Why Use a Password Manager?
Password managers are like digital vaults: they securely store all your passwords and manage multiple accounts effortlessly. Instead of remembering dozens of passwords, you only need to recall one master password. Here’s why they’re worth considering:

Convenience: Quickly log in to your accounts without memorizing or writing down passwords.
Security: Generate strong, unique passwords and store them in an encrypted database.

How to Protect Your Password Manager
Even the best password managers need safeguarding. Follow these steps to ensure your digital vault stays secure:

Create a Strong Master Password: Use a unique combination of letters, numbers, and symbols. Example: $OceanView!3020.
Enable Multi-Factor Authentication (MFA): Tools like Google or Microsoft Authenticator provide an additional layer of protection.
Stay Updated: Regularly update your password manager to patch vulnerabilities.

What to Do If a Password Manager Gets Hacked
Though rare, breaches can occur. If this happens:

Change your master password immediately.
Evaluate the accounts stored in your manager and update passwords for critical ones.
Consider switching to a more secure platform with advanced features.

Are Password Managers Worth It?
Despite potential risks, the benefits of password managers far outweigh the drawbacks. They reduce the chances of weak or reused passwords, a leading cause of data breaches. Research your options and choose a reputable manager with strong encryption and positive reviews.

Are you ready to implement more robust cyber security measures, like password managers, for your business? Contact our cybersecurity specialists for personalized guidance today.

Article used with permission from The Technology Press.

Encryption is a method of securing information. It converts readable data into secret code, which only the right key can decode. This guide will help you understand different encryption methods.

Symmetric vs Asymmetric Encryption

There are two main types of encryption: symmetric and asymmetric.

Symmetric encryption uses the same key for encryption and decryption. The same key is shared between the sender and receiver. It’s fast but less secure when the key is shared.
Asymmetric encryption uses two keys: a public key and a private key. A public key can encrypt a message, while a private key can decrypt it. It’s more secure since only the private key unlocks the message.

What Are Some Common Encryption Methods?

There are numerous encryption methods in use today. Here are some of the most common ones:

AES (Advanced Encryption Standard): AES is one of the most secure forms of encryption. It is symmetric encryption. AES can have 128, 192, or 256-bit keys. The longer the key, the harder it is to break.
RSA (Rivest-Shamir-Adleman): RSA is an asymmetric encryption method that uses two keys: a public and a private key. It is widely used for secure data transmission.
DES (Data Encryption Standard): DES was once a popular symmetric encryption method. It uses a 56-bit key, which is now considered weak. AES has mostly replaced DES.
ECC (Elliptic Curve Cryptography): ECC is an asymmetric technique that offers better security and more compact key sizes. It is efficient and widely adopted in various mobile gadgets.

When deciding which type of encryption is best for your data, ensure that the chosen method adheres to relevant regulations and industry standards. Also, consider compatibility and efficiency. Ensure the encryption solution will work with your existing systems and meet security needs without compromising system performance.

How Do We Use Encryption in Everyday Life?

Encryption plays a major role in our daily lives. When you purchase online, your payment information is encrypted, protecting your credit card information against hackers. Apps like WhatsApp use encryption to keep your messages private. Only you and the person you are chatting with can read them. Many email services also use encryption to protect your emails from being read by others.

What Are the Challenges of Encryption?

Encryption has many benefits, but it also faces challenges. One is key management. If someone loses their key, they probably will lose their data. Encryption could also slow down the systems since it needs processing power for encryption and decryption.

How Can You Stay Safe with Encryption?

Use Strong Passwords: Always use strong passwords for accounts and devices. That will make hacking difficult as it will take time to access.
Keep Software Up to Date: Regularly update your software to protect against security vulnerabilities in software.
Use Caution with Public Wi-Fi: If you need to use public Wi-Fi, avoid sensitive transactions unless you can encrypt your internet connection using a VPN.

Ready to Secure Your Data?

Encryption helps protect your personal information from threats. Understanding different methods can help you choose the right one for your needs. If you want more information or need help securing your data, contact us today!

Article used with permission from The Technology Press.

Where do I start using AI in my business?

Trying out Copilot is a great place to start if you’re interested in using AI. It works alongside many of your Microsoft apps to make things easier. We can help you get started with Copilot—contact us.

How do I stop my team from using their personal phones for work tasks?

Educate them on the dangers of doing so and explain the consequences if they keep doing it.

Should I restrict access to business files for certain employees?

The most secure thing is to allow employees only to access files relevant to their role. Microsoft 365 Business Premium comes with tools to help.

Information used in this article was provided by our partners at MSP Marketing Edge.

We deal with data every day, from personal photos to work files that hold a lot of value. What happens if you lose that? Well, this is the reason behind doing secure backups of data. Let’s go through some best practices to keep your data safe and secure.

Why Is Secure Backup Important?

Data backup refers to the creation of a copy of your data. The copy can be used in the event of loss or destruction of the original data. Backups can be stored on various devices, such as external hard drives, or in the cloud. Sometimes computers crash, or get viruses. Other times, you may delete some important files accidentally. If you do not have a backup, then you could lose everything. Backing up your data keeps it safe from these problems.

How Often Should You Back Up Your Data?

Backing up your data is very important and should be done regularly. Some people back up their data every day, while others do it on a weekly basis. It depends on how often your data changes. If you have important files that change daily, then you should back them up every day. Regular backups mean you will always have the latest version of your files.

What Are the Different Types of Backups?

Full Backup: A full backup copies all your data. It takes more time and space but is very thorough.
Incremental Backup: An incremental backup only copies new or changed files since the last backup. It saves time and space.
Differential Backup: A differential backup copies all changes made since the last full backup. It’s faster than a full backup but takes more space than an incremental one.

Where to Store Your Backups?

The place of storage for your backups is an important consideration. External hard drives are physical devices you can store at home or at work. It’s convenient, but they can get lost or damaged. Cloud storage keeps your backups online, so it is safe from any form of physical damage. It’s also easily accessible from any location. Similarly, offsite storage means keeping backups in a different location than your main data. This protects against theft or natural disasters.

Common Data Backup Pitfalls

Not Having Multiple Copies: Always have more than one copy of your backup in different places.
Ignoring Security Updates: Keep all backup software and devices updated to protect against new threats.
Not Having a Data Backup Plan: Determining what data should be backed up and how often. Test your backups regularly.

Don’t wait until it’s too late to protect your data. Start backing up today! Secure your important files by following these best practices for data backup. If you need help setting up a secure backup system, contact us today.

Article used with permission from The Technology Press.

It’s estimated that over three billion phishing emails are sent daily, making them a significant threat to small and mid-sized businesses (SMBs). Unfortunately, phishing often leads to business email compromise (BEC), which the FBI has said is companies’ primary source of financial loss.

What’s more, the attacks are becoming more sophisticated by the day, targeting companies and individuals alike. Threat actors are now utilizing AI to automate the creation of convincing phishing emails.

SMBs must practice proactive prevention to protect their financial assets, business operations, and sensitive data. Following the phishing prevention tips below should help your organization stay vigilant against these persistent threats.

What is phishing?

Phishing generally begins with someone pretending to be a person or an organization you trust. Once they’ve established trust, they’ll attempt to get you to give out information or use a link/file to infect your devices with malware.

Common phishing red flags

Even though phishing attacks are becoming more sophisticated, you can still train your employees to spot certain telltale signs. Here are some things to look for when identifying phishing attacks:

Urgency and pressure tactics
Message inconsistencies, including misspellings and poor grammar
Low-quality visuals like blurry brand logos
Messages that come when team members are out of the office
Requests to make financial decisions or changes
Messages asking you to do something unusual or outside normal operating procedures
Messages that require you to click a link to gather more information

Always exercise caution with emails like these, as there’s a good chance they are phishing attempts or related to other malicious activities.

Phishing prevention tips

Preventing phishing attempts goes far beyond simply monitoring emails. It requires a comprehensive, multi-faceted strategy that addresses various aspects of cybersecurity. Like other cyberthreats, phishing attacks use methods that are constantly changing and becoming more sophisticated. So, your team must always stay alert and adaptable while simultaneously developing mitigation plans and carrying them out if a phishing incident occurs.

To that end, here are eight cybersecurity tips to help you prevent phishing:

1. Seek direct confirmation

Whether it’s the email itself or the message it contains, if anything seems off to you, don’t ignore your gut. Instead, reach out to the company or individual directly by other means (phone, a valid email address you know and trust their website) so you don’t accidentally click on a malicious link or respond to a bad actor.

2. Implement comprehensive email security solutions

Implementing comprehensive email security services is an effective way to block phishing emails. Advanced email filters and spam protection tools can identify and manage malicious content.

3. Regular employee training and simulated phishing exercises

It’s also important to educate employees on the most current phishing attacks and how to handle them if they’re targeted. One way you can do this is to send out fake phishing emails to team members and see which ones they fall for or don’t. If anyone takes the bait, let them know and retrain them on your security policies and what to do should they get another phishing email. Simulated phishing tests will help keep your team vigilant and prepared to ward off any attacks.

4. Use multi-factor authentication (MFA)

MFA adds an extra layer of protection—even when login credentials have been compromised—by requiring users to verify their identity through multiple methods, such as a text message or authentication app. This is particularly important for protecting professional email accounts, which are common targets for phishing attacks.

5. Keep software and systems updated

This is a simple yet essential step in preventing the impact of phishing emails. Companies often release updates that include bug fixes and patches for security problems. Regularly updating software helps prevent vulnerabilities that phishers can exploit. Whenever possible, set up automatic updates to streamline the process.

6. Set up network monitoring and incident response protocols

Developing an incident response plan can help minimize damage in the event of a phishing attack by outlining clear steps to contain and remediate threats. In addition, advanced monitoring tools will alert you to any unusual behavior so you can rest assured that all potential issues are addressed quickly.

7. Limit access to sensitive information

The more information employees have, the greater the risk of accidental disclosure. IBM reported that 95% of cyberattacks were caused by human error. To mitigate this risk, embracing the concept of least-privilege access is essential. This approach only provides access to sensitive information on a need-to-know basis. Restricting access minimizes the risk of internal phishing attacks, as fewer individuals are privy to sensitive information.

Implementing role-based access controls (RBAC) can also help ensure that employees only access information relevant to their job functions. They don’t need access if the information is not part of their job function.

8. Secure communication channels

Encrypted communication helps guarantee that data remains safe during transmission, reducing the risk of exposure. To further strengthen security, consider adopting secure file-sharing and communication platforms that provide end-to-end encryption. Then, you can rest easy knowing that only authorized parties can access your information.

Stay vigilant and use the right tools.

Don’t get caught off-guard. Follow the phishing prevention tips outlined above and established industry best practices, including deploying comprehensive email security services, educating employees about phishing risks, and actively monitoring for threats.

Your best defense as an SMB is to implement a multi-layered approach that combines advanced technology, employee training, and regular monitoring. If you’re looking for cybersecurity management software, contact us today to see how ConnectWise can keep your company safe and secure.

Information used in this article was provided by our partners at ConnectWise.

Information technology (IT) is constantly evolving. As the owner of a small to midsize business, you’ve probably been told this so often that you’re tired of hearing it. Yet technology’s ceaseless march into the future continues and, apparently, many companies aren’t so sure they can keep up.

In October of last year, IT infrastructure services provider Kyndryl released its 2024 Kyndryl Readiness Report. It disclosed the results of a survey of 3,200 senior decision-makers across 25 industries in 18 global markets, including the United States. The survey found that, though 90% of respondents describe their IT infrastructures as “best in class,” only 39% believe their infrastructures are ready to manage future risks.

A tricky necessity

The concept and challenge of keeping business technology current is called “IT modernization.” And to be clear, the term doesn’t refer only to IT infrastructure — which includes your hardware, software, internal networks, cloud services and cybersecurity measures. It also refers to your company’s IT policies and procedures.

To stay competitive in most industries today, some more than others, you’ve got to modernize everything continuously. But here’s the tricky part: You have to approach IT modernization carefully and cost-consciously. Otherwise, you could wind up throwing money at the problem, severely straining your cash flow and even putting the business at financial risk.

4 tips for getting it right

So, how can you develop an effective IT modernization strategy? Here are four tips to consider:

1. Begin with an IT audit. Many small to midsize businesses develop their technology improvisationally. As a result, they may not be fully aware of everything they have or are doing. If you really want to succeed at IT modernization, a logical first step is to conduct a formal, systematic review of your infrastructure, policies, procedures and usage. Only when you know what you’ve got can you determine what needs to be upgraded, replaced or eliminated.

2. Align modernization with strategic objectives. It’s all too easy to let IT modernization become a game of “keeping up with the Joneses.” You might learn of a competitor investing in a certain type of hardware or software and assume you’d better follow suit. However, your modernization moves must always follow in lockstep with your strategic goals. For each one, ensure you can clearly rationalize and project how it will bring about a desired business outcome. Never lose sight of return on investment.

3. Take a phased, pragmatic approach. Another mistake many small to midsize business owners make is feeling like they’ve fallen so far behind technologically that they must undertake a “big bang” and effectively recreate their IT infrastructures. This is a huge risk, not to mention a major expense. Generally, it’s better to modernize in carefully planned phases that will have the broadest positive impact. Prioritize mission-critical areas, such as core business applications and cybersecurity, and go from there.

4. Train and upskill your people. As funny as this may sound, IT modernization isn’t just about technology; it’s also about your users. If your employees don’t have the right skills, attitude and security-minded approach to technology, the most up-to-date systems in the world won’t do you much good. So, as you mindfully develop every aspect of your IT infrastructure, policies and procedures, pay close attention to how modernization initiatives will affect your people. Be prepared to invest in the training and upskilling needed to roll with the changes.

Tech support

The evolution of business technology will be ongoing — especially now that artificial intelligence has taken hold in nearly every sector and industry. The good news is that you don’t have to undertake IT modernization alone. Be sure to leverage external relationships with trusted consultants and software vendors. And don’t forget our firm — we can provide tailored cost analysis and financial insights to support your company’s technological evolution.

While it’s not vital, it does make room for better consistency, support, and security. Whatever people use, make sure to check the security and privacy settings.

My team doesn’t have time to sit down for cybersecurity training together. Is it necessary?

Yes, training is critical for everyone. But it doesn’t have to be classroom style. You can use interactive or online training that people can do when it suits them best.

What’s the best way to back up my data? And what should I back up?

The answer to this depends on your individual business needs. We can assess them for you and make recommendations – get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.

In the rush to stay competitive, businesses have been trying out new tech tools left, right, and center. It’s great to embrace change. But here’s the thing: Having too many tools – or the wrong kind – can create more headaches than solutions.

That means many businesses are now stuck with a mess of software that doesn’t work well together, making work slower and more frustrating than it should be.

Over the past few years, companies have thrown tools at every problem:

HR needed a way to track time off requests … there’s software for that.
Finance needed help with tax compliance … another tool added to the mix.
Add in the scramble adapting to remote work and AI, and suddenly, every department has its own tool.

The result? A patchwork quilt of systems that just don’t connect.

Now, the focus is shifting to working smarter, not harder, and those cracks in your tool stack are showing. Instead of helping your team, too many disconnected tools are slowing them down. Data gets stuck in silos, workflows feel clunky, and employees are juggling software. To make matters worse, you’re likely paying for tools no one uses.

So, what can you do?

Look at the bigger picture. Think about consolidating your tool stack. Cut out the extras and focus on systems that work together smoothly. When your tools are aligned, your data flows properly, and your team can do what it does best.

It’s not just about saving money (though you’ll probably do that too). It’s about making work easier and more efficient. Automation can also help you spot inefficiencies and connect the dots between systems so everything runs smoothly.

If your team isn’t working as efficiently as they could, consider that your stack might be the reason before you start pointing fingers. Yeo & Yeo Technology can help you create a tool stack that helps, not hinders, your workflow. Get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.

Cyber hygiene means the care you give to your online presence. This includes keeping your devices and information clean and safe. Washing your hands prevents germs, and good cyber behavior prevents digital germs like viruses and hackers. It’s like brushing your teeth but for your online life. Here are some easy ways to stay safe online in 2025.

1. Improve Your Passwords

Passwords are like keys to your online home. You want them to be strong. Here are some tips:

Use Long Passwords: Longer passwords are harder to guess. Try using a sentence. For example, “I love eating pizza on Fridays!” is a good password.
Mix it Up: Use different types of characters. Mix in numbers, symbols, and both big and small letters. “I<3EatingPizza0nFridays!” is even better.
Don’t Reuse Passwords: Use a unique password for each account. If someone steals one, the others stay safe.

2.Update Your Software

Updating your software is like getting a flu shot. It protects you from new threats. When you make necessary updates, you not only fix problems and close holes that bad guys use to get in, but you also typically get new system and app features.

We recommend setting up automatic software updates so that you don’t have to remember to make them manually as they arise.

3. Use Two-Factor or Multifactor Authentication

Two-factor authentication (2FA) needs two things to prove it’s you. Usually, one is your password. The second might be a code sent to your phone or your fingerprint. 2FA is important because if someone steals your password, it prevents cybercriminals from getting in because they do not have a second validation point. We recommend using 2FA or multifactor authentication on all your important accounts. These include email, banking, and even social media.

4. Take Caution When Using Public Wi-Fi

Public Wi-Fi can be very dangerous. It’s like yelling in a crowded place. Anyone could listen. Here’s how to stay safe:

Using a VPN: A VPN is like a secret tunnel to the internet. It keeps your information private, even on public Wi-Fi.
Avoid Sensitive Tasks: Don’t do banking or shopping on public Wi-Fi. Wait until you’re on a safe network.
Turn Off Auto-Connect: Don’t let your device connect to any Wi-Fi network by itself. It might connect to a fake, bad network.

5. Learn How to Identify Phishing Scams

Phishing is when a bad guy tries to trick you into giving away your information. It’s like a fake fisherman trying to catch you. Here’s how to avoid the hook:

Check the Sender: Look closely at who sent the message. Scammers often use names that look real but aren’t.
Don’t Click Suspicious Links: If a link looks weird, don’t click it. Move your mouse over it to see where it really goes.
Be Wary of Urgent Messages: Scammers often say you need to act fast. Real companies rarely do this.

6. Back Up Your Data

Backing up is like making copies of your important papers. If something bad happens, you don’t lose everything. The best practice is to use the 3-2-1 rule. Keep three copies of your data on two different types of storage, with one copy off-site. If you back up your data correctly, it can help protect you from the negative impacts of ransomware and other accidents, as your data is safely stored in a place where you can easily recover it.

7. Review Your Privacy Settings

We recommend reviewing your privacy settings every few months. This includes old accounts. If you’re not using something, the account should be closed. Also, limit what you share to only those who need the information. The less you share, the safer you are.

Want to Level Up Your Cyber Hygiene?

Good cyber hygiene protects you and your organization from online bad guys. Use strong passwords, update your software, and be careful on public Wi-Fi. Watch out for phishing scams. Always back up your data. Check your privacy settings.

Want to know more about staying safe online? Yeo & Yeo Technology can help. Contact us for more cybersecurity tips. Let’s make your online life easier and safer together!

Article used with permission from The Technology Press.

Are you still using Windows 10? It’s time to start planning for a big change. Microsoft has announced that October 2025 will mark the end of support for the operating system.

That means no more security updates, no bug fixes, and no technical support. While your computers won’t suddenly stop working, staying on Windows 10 after its end-of-life date could put your business at serious risk.

Without regular updates, your systems will be more vulnerable to cyberattacks. Cybercriminals love to exploit old, unsupported systems because they know the weaknesses won’t be fixed. If you handle sensitive customer data or financial information, this is a huge red flag.

On top of that, software compatibility could become a problem. New applications will be designed with Windows 11 and future systems in mind, meaning your current setup might not be able to keep up. The result? Slower workflows or even critical tools that stop working entirely. And if something goes wrong, you’ll be on your own – Microsoft won’t be there to help.

But Windows 11 is here, and it’s built to make your business run more smoothly. From stronger security features to smarter productivity tools, the upgrade is packed with benefits … and it’s free!

Before making the move, you’ll need to check if your current computers meet the requirements for Windows 11. Not all Windows 10 devices will be compatible, but it’s easy to find out using Microsoft’s PC Health Check tool.

If some devices don’t make the cut, it might be time to invest in new hardware. While that sounds like a big step, newer machines offer better performance and security, saving you headaches down the line.

The key to a smooth transition is starting early. Back up your data, check compatibility, and plan your upgrade timeline so it doesn’t disrupt your team. Making the move now means you’ll avoid scrambling later. And, of course, you’ll set your business up for success with a system designed for the future.

If you’re feeling overwhelmed about where to begin, we can help every step of the way. Get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.