May Technology Quick Tips

I’ve deleted an important file – can I get it back?

If you’ve checked your recycle bin and it’s not there, don’t panic. If you have a working backup, your file should be recoverable. Just don’t do anything else… call an expert (we can help).

Why do I keep losing connection to the office Wi-Fi?

It may be that your router is overloaded. Restart your device and try again. If that doesn’t work, try connecting on another device – this should tell you if it’s a device or router issue.

I’ve noticed a new Admin account appear on my network. How did that happen?

If no one in the business has created this account, you may have an intruder in your network. Contact your IT support to investigate it immediately.

Information used in this article was provided by our partners at MSP Marketing Edge.

New data shows that the attacks IT feels most inadequate to stop are the ones they’re experiencing the most.

According to Keeper Security’s latest report, The Future of Defense: IT Leaders Brace for Unprecedented Cyber Threats, the most serious emerging types of technologies being used in modern cyber-attacks lead with AI-powered attacks and deep fake technology.  By itself, this information wouldn’t be that damning.

But when you also find that the two types of attacks IT leaders don’t feel like they can stop are AI-powered attacks and deepfake technology, we suddenly have a problem.

Despite security solutions evolving to leverage AI, it doesn’t translate into stopping AI-generated attacks. We know this because Keeper also points out in their report that 61% of organizations are still battling phishing as an attack vector, with 51% of organizations saying phishing use in cyber-attacks is increasing.

In other words, it’s time to engage and empower the one part of your cybersecurity defenses you haven’t utilized yet – the user. By enrolling users in new-school security awareness training, you elevate their vigilance and reduce the likelihood that even the best-written or most convincing-sounding piece of content will be just assumed to be valid.

And when you get users to jump in and immediately suspect email and web content where “something’s just off about it,” the likelihood of even the most sophisticated attacks falling users into clicking on links or attachments dwindles.

KnowBe4 empowers your workforce to make smarter security decisions every day. Over 65,000 organizations worldwide trust the KnowBe4 platform to strengthen their security culture and reduce human risk.

Information used in this article was provided by our partners at KnowBe4.

Your team’s productivity hinges on efficient computer performance, but sluggish devices can hinder their work, impacting your business’s overall efficiency and even your personal workflow. Before splurging on costly replacements, explore several strategies to boost performance on both Windows 10 and 11.

Here’s a glimpse:

1. Restart Your Computer: A simple shutdown and restart can often work wonders by clearing background processes, applications, and memory data, especially if your computer has been running for an extended period.
2. Manage Startup Apps: Streamline your computer’s startup process by disabling unnecessary apps that automatically launch with Windows 11. Navigate to Settings > Apps > Startup, and toggle off any apps with high “Startup impact.”
3. Disable Restartable Apps: Improve performance by deactivating the feature in Windows 11 that saves and restarts certain applications upon reboot. Access Settings > Accounts > Sign-in options, and toggle off “Automatically save my restartable apps and restart them when I sign back in.”
4. Uninstall Unnecessary Apps: Declutter your system and optimize performance by uninstalling unused or redundant applications through Settings > Apps > Installed apps.

Additionally, exercise caution when installing new software, as poorly designed or outdated applications can significantly degrade performance. Stick to reputable apps from trusted sources, preferably those available in the Microsoft Store, and conduct thorough online research before installation.

Consider leveraging our team’s expertise to meticulously assess your computers and network for hidden issues, saving you time and ensuring optimal performance. Reach out to us for comprehensive assistance tailored to your business needs.

Information used in this article was provided by our partners at MSP Marketing Edge.

Imagine this scenario: Your business falls prey to a ransomware attack, and your critical data is held hostage by cybercriminals demanding a hefty ransom.

Unable to afford the demanded sum upfront, you discover a troubling option akin to those deceptive “buy now, pay later” schemes: certain ransomware groups now provide victims with payment extension choices.

Recent studies uncover the evolving strategies of ransomware syndicates, with one notable group offering victims an array of options concerning ransom demands. These alternatives may include:

• Payment to postpone the public release of stolen data for a fixed fee of $10,000.
• Payment for the deletion of stolen data before it’s disclosed.

The actual ransom amounts are often subject to negotiation, intensifying the distress of the situation.

To amplify the pressure on victims, ransomware groups have integrated ominous features into their websites. These include countdown timers indicating the remaining time before data is exposed, view counters, and even tags disclosing the victim’s identity and profile. Such tactics aim to corner victims psychologically, coercing compliance with demands.

The urge to pay the ransom to safeguard business data might be compelling, but hold on. Paying is unequivocally unwise, and here’s why:

• Payment offers no guarantee of data retrieval or immunity from subsequent ransom demands.
• By capitulating, you inadvertently finance criminal endeavors, perpetuating their assaults on others.
• Paying could potentially land you in legal jeopardy, as several governments have outlawed ransom payments to cybercriminals.

So, how can you shield your business from the clutches of ransomware?

• Ensure you maintain regular, secure backups of your data to mitigate reliance on cybercriminals.
• Educate your workforce about ransomware risks, training them to discern phishing emails and suspicious links.
• Invest in robust cybersecurity solutions and keep them updated.
• Stay vigilant by promptly applying the latest security patches to your systems and software.
• Implement network segmentation to contain the spread of ransomware in case of an infection.
• Establish a comprehensive incident response plan to navigate a ransomware attack effectively.

Paying off cybercriminals seldom yields favorable outcomes, often making businesses recurring targets. Instead, prioritize proactive measures outlined above to fortify your defenses. Should you require assistance in this endeavor, do not hesitate to reach out.

Information used in this article was provided by our partners at MSP Marketing Edge.

Your business phone system may have served you well, but will it help take your business to the next level, or hold you back? If you want to keep up with the ever-changing workplace environment, high customer expectations, and technology advancements, it may be time to switch to a cloud communications provider that can not only get you there but also reduce your costs.

Use our Cloud Savings Calculator to compare costs.

4 Ways to Save Money with Unified Communications

With a cloud-based VoIP system, you can minimize your IT and operating costs, simplify your technology stack, and save on your phone bill. Here are ways to reduce costs by investing in unified communications (UCaaS).

1. Lower Upfront Costs

With unified communications, you can use a cloud phone system, which means voice data transmits over the internet rather than phone lines. Instead of paying for all the hardware and maintenance costs of a traditional PBX phone system, you can get started with a mobile app downloaded onto your devices and a subscription licensing fee.

2. Fewer Communications Apps

Because you have voice, video conferencing, chat messaging, and file sharing all rolled into one platform, you aren’t paying multiple vendors. This consolidation can lead to significant cost savings.

3. Smaller Phone Bill

You’ll also see lower costs with unified communications through a better rate per line and reduced long-distance calling costs. Businesses that use cloud phone systems save money on their phone bill each month.

4. Increased Productivity

When you empower your teams with user-friendly, full-featured software, they have the tools they need to work more efficiently. Additionally, with UCaaS, your staff can be productive from anywhere.

Your employees will be more productive and more satisfied with their jobs when they have technology that makes work more flexible and seamless.

Calculate Your Costs

We have a way to reduce your costs and deliver the functionality businesses need most. Yeo & Yeo Technology’s YeoVoice business communications platform powered by Elevate can result in significant savings by offloading your maintenance requirements, consolidating your apps on one platform, and eliminating unnecessary hardware. Elevate is a trusted name in cloud technology known for helping businesses reduce telecommunication costs.

Check out our Cloud Phone System Cost Savings Calculator to gain insight into your existing business phone system and see how much you could save.

Calculate Your Cost Savings

As the end of the first quarter of the 21st century nears, cloud computing has become an integral part of the modern-day manufacturing environment, growing in leaps and bounds over the last decade. Indeed, the use of this technology has spurred efficiency in manufacturing production.

In a nutshell, cloud computing uses a network of remote, third-party servers made available online. Rather than relying on your own computers or server, you remotely share software and storage to process, manage and distribute information.

Ultimately, the use of this technology typically translates into greater profitability. By integrating cloud computing into a smart factory setup, your manufacturing company can better meet future challenges.

Here are 10 key benefits of using cloud computing technology:

1. Data storage and monitoring. Cloud computing is an easy and proven way for manufacturers to store company data. Significantly, it allows managers to access and monitor data instantly — even from remote locations — to address a wide array of issues. For instance, it can be critical for operations such as scheduling, inventory and job orders.

2. Data security. Cloud computing allows manufacturers to generally keep their data safe. Typically, cloud-based security involves data encryption, firewalls and other protocols to deter would-be hackers. This methodology can offer more peace of mind for management.

3. Machine monitoring. In a manufacturing plant, keeping the machinery humming on all cylinders is critical to a company’s success. By accessing online platforms through the cloud, managers can keep close tabs on productivity, energy consumption and maintenance requirements. They’ll be alerted in real time when repairs or upkeep are needed. Also, scheduling can incorporate down time.

4. Supply chain management. Cloud computing replaces a traditional hands-on approach to supply chain management. Instead of relying on manual measures for supervising the supply chain — including oversight of logistics and storage required at different junctures — manufacturers can use a centralized, cloud-based platform to make real-time decisions that can improve outcomes.

5. Cost reduction. With cloud computing, manufacturers aren’t required to sink a vast amount of capital into data storage and processing. Generally, data access is available on a pay-as-you-go basis, so upfront costs are significantly reduced. Along the way, the automation of functions reduces or even eliminates waste and duplication of efforts. This greater efficiency cuts costs overall.

6. Production planning. Efficient scheduling on the shop floor is a key component of profitability for manufacturers. The options available through cloud computing enable manufacturers to maximize production and minimize downtime. Forecasting is improved and disruptions can be shortened when problems are immediately identified and rectified. In the end, production may be increased, overall quality enhanced and delivery dates accommodated.

7. Scalability. With cloud computing, manufacturers can benefit from the ability to change production quantities or other elements when necessary. Indeed, it’s relatively easy to scale operations up or down to reflect increased or reduced resources, storage availability, and other factors. Simply put, manufacturers can move as the market dictates. Notably, if demand for a certain product suddenly ramps up, a manufacturer can respond quickly without sacrificing quality control.

8. Agility. In some cases, more drastic changes are required to keep up with competitors or the market in general. For instance, a manufacturer may have to completely overhaul its processes to adjust for the latest innovation. Cloud computing enables manufacturers to react promptly and customize applications — usually, with a minimum outlay for hardware.

9. Collaboration. Cloud computing emphasizes the team concept by linking different “players” across various departments, worksites and suppliers. In fact, it literally links the supply chain together. Thus, with centralized data and applications, team members can readily share information and finalize processes faster than usual. With this team-first outlook, productivity goes up and products can be produced and reach their ultimate destinations in less time.

10. Global reach. Manufacturing has become a global industry, even for relatively small operations. Thanks to cloud computing, manufacturers can coordinate activities with distributors, suppliers, and international partners and customers. This creates new marketing avenues, expands your customer base and provides new revenue opportunities.

Before taking the jump into cloud computing, be sure to properly vet cloud service providers. When researching vendors, contact us for guidance. And once you’ve selected a cloud provider, review your decision annually and consider alternatives if necessary.

© 2024

User access management (UAM) is a vital set of processes and technologies organizations employ to control and manage access to their computer systems, networks, and data.

UAM is pivotal in maintaining compliance with regulatory standards. The scope of UAM includes various activities such as identity verification, access provisioning, role-based access control, privileged access management, and the monitoring and auditing of user activities.

Effective UAM ensures that users can only access the information and resources necessary for their role, enforcing the principle of least privilege. It’s an indispensable component of a robust IT security strategy, integrating seamlessly with other security measures to create a resilient defense against cyber threats. 

User access management best practices

Effective user access management is the cornerstone of securing an organization’s data and IT systems. It ensures that the right individuals have appropriate access levels, safeguarding against unauthorized entry and potential breaches. 

By implementing robust user management access protocols, companies can maintain a stringent security posture, adapting to evolving threats while facilitating productivity. Establishing clear guidelines and controls is not just a security measure; it’s a strategic imperative. 

Here are the essential privileged access management best practices to elevate your user access management strategy:

1. Define a UAM policy

A user access management policy should meticulously outline roles, delineate responsibilities, and define the scope of access privileges. This policy serves as a cornerstone, guiding the implementation of access controls and ensuring that the system grants users permissions that align with their job requirements, adhering to the principle of least privilege.

Integrating solutions such as privileged access management (PAM) software can help streamline and automate the enforcement of these policies, particularly for managing elevated access requests. A well-crafted UAM policy, supported by robust tools, is indispensable for maintaining the integrity and confidentiality of systems and data.

2. Role-based access control (RBAC)

Role-Based Access Control (RBAC) simplifies user privilege management by consistently aligning access rights with the individual’s role within the organization. RBAC reduces the complexity and potential for error associated with individualized permission settings.

By integrating RBAC into your user access management strategy, you inherently enhance your privileged user access management. Clearly defined roles and the systematic updating of changes in employment status make it easier to audit and review access rights. 

3. Strong authentication 

In user access management, enforcing strong authentication methods is non-negotiable. Multi-factor authentication (MFA) stands out as a robust security measure, requiring users to provide multiple pieces of evidence to verify their identity. 

The implementation of strong authentication is especially critical in privileged user access management. Given their elevated access, privileged accounts can be prime targets for cyberattacks. 

MFA ensures these high-risk accounts are only accessible to verified users, fortifying the organization’s overall security posture. Adopting strong authentication practices is a best practice that provides a substantial return on investment in security.

4. Regular access reviews

Regular access reviews are essential for verifying that the access rights of each user remain aligned with their current roles and responsibilities. Organizations can identify and rectify discrepancies, such as unnecessary or outdated access, by routinely auditing user permissions. This process is vital to enforcing the principle of least privilege and preventing privilege creep.

Regular access reviews also serve as a proactive measure against potential security breaches. They ensure that the organization’s access controls are appropriate and current, reflecting changes in job functions or employment status.

5. Secure offboarding

A secure offboarding process plays a crucial role in user access management by promptly revoking departing employees’ access rights, which prevents individuals no longer affiliated with the organization from accessing sensitive information.

A comprehensive offboarding strategy includes deactivating user accounts, retrieving company assets, and reviewing access logs to ensure no unauthorized access has occurred. Such measures are best security practices and help maintain compliance with various data protection standards.

6. Auditing and monitoring

Audits provide snapshots of user access levels, ensuring they align with current roles and responsibilities and highlight any deviations that could indicate security risks.

Continuous monitoring, on the other hand, tracks user activities in real time, enabling the immediate detection of any unauthorized or suspicious actions. This dual approach allows organizations to respond swiftly to potential security incidents, minimizing the risk of data breaches or other compromises. Effective auditing and monitoring also serve as a deterrent against malicious insider activities and help in meeting compliance requirements.

A strategic approach to UAM

Navigating UAM is essential yet complex for IT teams. The variety of user roles and the constant changes in access requirements, coupled with evolving security threats, present significant challenges.

Maintaining appropriate access levels for authorized users while safeguarding against unauthorized access demands a strategic approach. Yeo & Yeo Technology can help. Contact us today.

Information used in this article was provided by our partners at ConnectWise.

According to ConnectWise, around 79% of companies expect a cyberattack this year. Cyberattack vectors (also known as threat vectors) are pathways through which cybercriminals gain unauthorized access to an organization’s computer systems, networks, or data. These vectors can exploit vulnerabilities in hardware, software, human behavior, or a combination of these elements.

1. Phishing attacks 

• Phishing attacks are one of the most commonly used attack vectors that are delivered through deceptive emails or messages. They involve tricking individuals into revealing sensitive information, such as login credentials and credit card numbers.

Prevention strategies for phishing include:

• Email filtering: Email filtering protects your organization against inbound threats and prevents forwarding potentially damaging emails.
• Security awareness training: Comprehensive training can educate employees about the risks and signs of phishing. This includes recognizing social engineering tactics, understanding the importance of data protection, and reporting suspicious activities.

2. Ransomware attacks 

Ransomware attacks are malicious incidents where cybercriminals access a computer system or network, encrypt the victim’s data, and demand a ransom for the decryption key to unlock the data. These attacks can lead businesses to lose sensitive information. Even if you pay the ransom, there’s no guarantee that the attackers will send the decryption key. Besides, the brand damage alone is devastating for many organizations. 

Prevention strategies for ransomware attacks include:

• Backups: Keep regular and automated daily backups and ensure offline storage is also done.
• Access control: Enforce access controls and review user permissions to prevent unauthorized access to critical data.
• Network segmentation: Divide your network into segments to limit the lateral movements of ransomware in the event of an infection.
• Data encryption: Encrypt sensitive data to prevent unauthorized access.  

3. Malware infections 

Malware refers to a wide range of software that is created to damage and gain unauthorized entry to computer systems. Malware can come in different forms, such as viruses, worms, trojans, spyware, and adware. For example, once a virus attacks your system, it can multiply and spread to other systems and networks. Similarly, spyware can track user activities and steal sensitive corporate information.

Prevention strategies for malware include:

• Firewall protection: Install a firewall to monitor and block suspicious incoming and outgoing activity. 
• Endpoint security: Endpoint security means to protect your individual devices (known as endpoints), such as laptops, phones, and servers. You can do this by installing anti-virus, anti-malware, and intrusion detection software to identify malware infections and remove them before they can do anything dangerous. 
• Pentesting (penetration testing): Pentesting involves emulating the techniques that malicious actors would use in a safe environment to determine your security status and adjust accordingly.

4. Insider threats

Insider threats refer to the risk posed by individuals within an organization who might misuse their access to harm the organization. Insider threats can either be malicious or accidental.

Prevention strategies for insider threats include:

• Thorough employee screening: You can prevent malicious insider attacks by running thorough background checks before you hire employees who are expected to deal with sensitive business information.

5. Zero-day exploits

Zero-day exploits target software vulnerabilities that are unknown to the software vendor or have remained unpatched. Cybercriminals use these vulnerabilities to breach systems before the vendor can release a patch. Zero-day exploits pose a significant threat because there’s no defense in place to counter them when they’re first discovered.

Attackers can exploit these vulnerabilities to gain unauthorized access, steal data, install malware, or disrupt operations. If an organization is exposed to zero-day vulnerabilities for an extended period, it increases the likelihood of a successful breach.

Prevention strategies for zero-day exploits include:

• Patch management: Regular assessments can help to identify vulnerabilities. Establish a systematic process for identifying, testing, and deploying patches for your systems. Automated patch management can help streamline this process, reducing exposure to zero-day threats.
• Network segmentation: By isolating critical systems from less secure areas, you can limit the potential lateral movement of attackers who have breached the organization’s network. This containment can prevent the spread of an attack from one system to another and protect sensitive data.

6. Credential attacks 

Credential attacks occur when cybercriminals gain access to a network or system using legitimate login credentials, often stolen or obtained through social engineering. These attacks are difficult to detect as they appear as authorized access.

Prevention strategies for credential attacks include:

• Multi-factor authentication (MFA): MFA adds an extra layer of security, requiring users to provide a second form of verification.
• Security Information and Event Management Systems (SIEM): SIEM systems can detect suspicious login activities and trigger alerts for potential credential-based threats.

Yeo & Yeo Technology’s cybersecurity management solutions

From zero-day exploits to supply chain breaches, these cyberattack vectors continually evolve and put your online security at risk. Yeo & Yeo Technology can help your organization implement robust security measures to protect your data. Our team can minimize the risk of cyberattack vectors while also helping with a swift response if an incident happens. Get in touch today.

Information used in this article was provided by our partners at ConnectWise.

Managed IT services are information technology tasks that are outsourced to a third-party vendor. Common managed IT services include: 

• Monitoring the health and security of networks
• Overseeing software installations and updates
• Implementing business continuity and disaster recovery (BCDR) protocols

With the help of third-party IT service management, businesses can keep their critical networks, endpoints, and data operating smoothly and securely without the high upfront costs, infrastructure, or talent required to handle these systems in-house.

MSPs vs. internal IT staff

Contrary to popular belief, managed IT services do not necessarily make internal IT professionals obsolete. For the end user, an IT professional can act as a liaison who manages the relationship, delivers feedback, and analyzes the reports the MSP provides.

Because the MSP completes most of the routine work, the internal IT professional can tackle more extensive, complex projects they would otherwise not have the time or capacity to handle. Freeing up these workforce resources makes MSPs a valuable resource to businesses of any size and during any stage of growth. Co-managed services also add another dimension to this, with the teams being able to work together to resolve issues.

Benefits of managed IT services

The biggest corporations in the world make IT a priority. They can build out first-class internal IT teams because they pull in the revenue needed to cover the costs. As a result, SMBs face the challenge of finding a solution to fill that gap and level the playing field. When put in this position, smart business owners leverage managed IT services. Here is a quick rundown of what managed IT services can deliver.

Reduce IT spending

With the help of MSPs, SMBs can reap the benefits of IT support at a much lower cost than creating a comparable internal team. SMB owners can pay for the services they need, allowing them to scale as needed.

Leverage expert knowledge

Another benefit of managed IT services is the breadth of expertise MSPs can bring to an organization. These professionals possess in-depth expertise on things like effective cybersecurity policies, industry compliance, and knowledge from real-world experience. 

Bridge the talent gap

Additionally, high-level IT roles are becoming more challenging for companies to fill internally. The worldwide tech marketplace is experiencing a talent gap at never-before-seen levels. Bringing a third-party MSP on board may be an attractive, low-cost solution to bridge the gap during these difficult times.

Dependable service

Not only do organizations experience the skills of an MSP, but they also benefit from their resources. Finding the skilled talent to build an internal IT team can be bad enough. Most business owners tend to forget that IT operations are resource-intensive as well.

Partnering with a third-party MSP can make services more dependable and reduce interruptions. Furthermore, vendor-client service level agreements clarify what’s to be expected and when to expect it, making both IT services and utility services (electricity, internet, etc.) reliable.

Better operational efficiency

Bringing a third-party vendor on board to handle managed IT services could also boost productivity. Internal staff no longer need to bog themselves down with tasks that aren’t the highest priority or best use of their time. With things like software patch updates, equipment monitoring and maintenance, and cybersecurity in the hands of true professionals, teams can rest at ease and focus on what they do best.

Choosing a partner that’s right for your business

Outsourced IT can be the path to achieving a well-rounded, efficient, and secure IT environment that enables your business to thrive. Yeo & Yeo Technology specializes in providing tailored outsourced IT solutions to suit your unique business needs and goals. If you’re ready to talk about how we could help you, get in touch.

Information used in this article was provided by our partners at ConnectWise.

The Federal Bureau of Investigation (FBI) has reported a significant surge in financial losses due to cybercrime, with a staggering increase of $12.5 billion compared to previous years. This alarming rise is attributed to the relentless persistence of phishing attacks, which continue to exploit vulnerabilities in organizations’ cybersecurity defenses.

Cybercriminals are increasingly leveraging sophisticated phishing tactics to infiltrate networks, compromise sensitive data, and defraud individuals and businesses alike. Despite efforts to combat these threats, the FBI warns that phishing attacks remain a prevalent and lucrative method for cybercriminals to exploit unsuspecting victims.

The FBI’s findings underscore the urgent need for organizations to prioritize cybersecurity awareness and implement robust defenses against phishing attacks. By educating employees, implementing multi-layered security measures, and staying vigilant against evolving threats, businesses can mitigate the risk of falling victim to cybercrime and safeguard their valuable assets and sensitive information.

Meta Description: Learn about the FBI’s alarming report on the $12.5 billion increase in losses from cybercrime, driven by persistent phishing attacks targeting organizations worldwide. Discover essential insights and strategies to bolster your cybersecurity defenses and protect against evolving threats.

This article was provided by our partners at KnowBe4.

Is it okay to connect to Wi-Fi in a coffee shop?

It’s a good idea to use a VPN (Virtual Private Network) when using any public Wi-Fi to make sure no one is snooping on what you’re doing online.

Should we use VoIP phones or traditional phones in the office?

It depends on your needs. Most VoIP phones have more features, are more scalable, and cost less. Get in touch for more info.

Do I need to worry about staff stealing data?

Hopefully not, but don’t take any chances. Make sure people can only access the files they need to do their job, and make sure you remove all access as soon as someone leaves the business.

Information used in this article was provided by our partners at MSP Marketing Edge.

In the era of digitalization, the FBI and other law enforcement agencies are increasingly recognizing the pervasive influence of social engineering in criminal activities. Unlike traditional crime, which often involves direct physical harm or theft, social engineering exploits human psychology to deceive individuals or organizations into divulging sensitive information or performing actions that compromise security.

Social engineering techniques range from impersonation tactics, such as phishing emails or phone calls impersonating trusted entities, to psychological manipulation strategies that exploit human emotions, biases, or cognitive vulnerabilities. These tactics are employed by cybercriminals to gain unauthorized access to confidential data, financial assets, or critical systems, posing significant risks to individuals, businesses, and government entities alike.

In response to the growing threat posed by social engineering, the FBI and other law enforcement agencies are ramping up efforts to raise awareness, educate the public, and enhance cybersecurity measures. By empowering individuals and organizations with knowledge and resources to recognize and resist social engineering attacks, these initiatives aim to bolster cyber resilience and safeguard against evolving cyber threats.

This article was provided by our partners at KnowBe4. 

Voice cloning, once a tool confined to science fiction, has now become a potent weapon in vishing (voice phishing) campaigns. This emerging technology enables cybercriminals to replicate voices with startling accuracy, facilitating sophisticated social engineering attacks.

Vishing attacks, akin to traditional phishing but conducted via phone calls, often exploit human vulnerabilities to extract sensitive information or manipulate victims into performing actions that compromise security.

Voice cloning adds a new layer of deception to these schemes, allowing attackers to impersonate trusted individuals or authority figures, such as executives or technical support personnel, with uncanny realism.

By leveraging advanced algorithms and machine learning techniques, cybercriminals can create convincing replicas of targeted voices, amplifying the persuasiveness of vishing calls and heightening the risk of successful exploitation.

The proliferation of voice cloning technology underscores the evolving nature of cybersecurity threats and emphasizes the importance of vigilance and skepticism when engaging in any form of communication, especially over the phone.

Organizations must educate employees about the dangers of vishing attacks and implement robust security measures, such as multi-factor authentication and verification protocols, to mitigate the risk of falling victim to these increasingly sophisticated tactics.

Furthermore, continuous monitoring and adaptation of security strategies are essential to stay ahead of emerging threats in an ever-evolving digital landscape. By remaining proactive and informed, organizations can effectively safeguard against the growing menace of voice-cloning-enabled vishing campaigns.

Information used in this article was provided by our partners at KnowBe4.

Can I use my browser’s built-in password manager?

Generally, it’s a bad idea. Dedicated password managers are more secure and designed for business use. Yeo & Yeo Technology can help you find the most suitable one.

When should I replace employee PCs?  

There comes a point when it starts to cost more to maintain a device than it would to replace it. Typically, the lifespan of a PC is around five years. If you’d like an audit of your devices, we can help.

Our network is slow… can we speed it up?

A slow network is frustrating and can halt productivity. To speed it up, you can upgrade your hardware, optimize router settings, limit bandwidth-hungry apps, and regularly update network drivers.

Information used in this article was provided by our partners at MSP Marketing Edge.

According to recent data analyzed by TechSpot, the number of data breaches worldwide has shown a decrease, yet there has been a significant rise in the United States. The findings indicate a mixed trend in data security across different regions.

The analysis revealed that while globally, the number of data breaches has fallen by a notable margin, the United States has experienced a concerning surge in such incidents. This discrepancy underscores the complexity of cybersecurity challenges faced by organizations and individuals in different parts of the world.

The statistics suggest that while efforts to bolster cybersecurity measures may be yielding positive results on a global scale, certain regions, particularly the U.S., are grappling with heightened vulnerabilities and threats. This underscores the need for continued vigilance and investment in robust cybersecurity frameworks to mitigate risks and safeguard sensitive data.

Read the original article here: https://www.techspot.com/news/102040-number-data-breaches-falls-globally-triples-us.html 

Social engineering is a broad term for techniques to trick someone into doing something they wouldn’t normally do so an attacker can gain information or access computer systems to commit a crime.  

The most common form of social engineering is phishing. Email is the “front door” for most organizations. Attackers know that most people receive so many emails about so many different topics; even the most cyber-aware employees can let their guard slip from time to time.   

How to spot phishing emails

Phishing refers to fraudulent or fake emails designed to trigger an emotional response to impair someone’s decision-making. Under pressure, they are more likely to reveal information such as a password or even be tricked into doing something they wouldn’t normally do. Phishing attacks usually happen via email but can also be through text messages, WhatsApp, or even phone calls.

An attacker using phishing or other social engineering techniques is seeking to make someone feel emotional or under pressure and may claim to be a reputable source. Your employees should always be cautious if there is a sense of urgency or if they are being asked to do something they wouldn’t normally do, such as logging in differently or transferring money.  

Common themes that are used in scams can include: 

• Asking the victim to use their business credentials to log in via a web page to access something, such as a file that has been shared. 
• Asking the victim to download and install an important update, such as a security patch. 
• Collecting a prize or some other unexpected financial gain. 
• Scare tactics such as an overdue invoice and the threat of turning off a service. 
• Requests to donate to a charitable organization, often following a humanitarian crisis such as an earthquake. 
• Email attachments, which can be hiding viruses or malware. 

The best way to protect against phishing is to make sure your employees know to expect it and know where to report it. Remember—there is no such thing as over-reporting! It’s far better to hear about nine false positives but catch the one malicious email.  

If in doubt: 

• Never provide personal information or information about the organization unless you are certain of who you are talking to.  
• Never provide personal information in an email or click on unknown links sent in an email.  
• If you are ever unsure, contact the company directly to verify it. 

What should you do if you or one of your employees has been a victim of a phishing attack? 

If you suspect that you’ve responded to a phishing scam with personal or financial information, take these steps to minimize any damage:  

1. Report it to your IT team and change the information that has been revealed. For example, change any passwords or PINs on the account or service that you think might have been compromised. 
2. If the details are for an external service, contact the relevant service provider directly. 
3. Routinely review your bank and credit card statements for unexplained charges or inquiries that you didn’t initiate. 
4. Contact the authorities. In the U.S., this is the National Cybersecurity Communications and Integration Center (NCCIC).  

As more services move online, it is becoming increasingly important to empower yourself and your employees with cybersecurity knowledge and what you and they can do to protect your business. Investing in resources like Security Awareness Training can empower your employees to be the business’s first line of defense. Learn more about Yeo & Yeo Technology’s Security Awareness Training solutions.

The Bring Your Own Device (BYOD) trend has gained significant traction, blurring the lines between personal and work-related tech usage. A BYOD policy allows an organization’s employees to use personal gadgets like smartphones, laptops, and tablets for professional tasks, promising a boost in flexibility and efficiency. Yet, there’s a catch: This convenience comes with increased security risks.

Here are some of the key security risks of BYOD and the potential consequences.

Data compromise

BYOD introduces the risk of data compromise due to the mingling of personal and business data on the same device. This can lead to accidental leaks, unauthorized access, and breaches of confidential information.

Malware/ransomware

Personal devices often lack the stringent security measures present in company-managed devices, making them susceptible to malware and ransomware attacks. Users may inadvertently download malicious apps or click on phishing links, jeopardizing both personal and corporate data. 

Unclear policies

Ambiguities in BYOD policies can arise from inadequate definitions, vague terms, or inconsistencies in rules. For example, if a policy states, “avoid unsecured networks” but doesn’t specify what qualifies as “unsecured,” employees may inadvertently connect to risky public Wi-Fi networks.

Compliance/legal issues

Organizations must adhere to regulatory standards like HIPAA and FERPA, and unsanctioned BYOD can lead to compliance challenges in sensitive sectors like healthcare and finance. Noncompliance with these regulations can result in legal consequences and reputational damage.

Lost/stolen devices

Lost or stolen devices potentially expose sensitive information to misuse. Complicating the issue is that many organizations are not actively using remote wipe and mobile device management when a device is stolen or lost.

Human error/lack of training

Insufficient training on secure BYOD practices can lead to human errors that compromise data security. Employees might unknowingly expose sensitive data through improper app usage or weak security practices.

Device management issues 

The diverse landscape of devices, operating systems, and configurations makes managing BYOD devices challenging. The lack of uniformity hinders the implementation of consistent security protocols.

Unsecured access 

Connecting to unsecured public Wi-Fi networks exposes devices to potential attacks like man-in-the-middle breaches or malware infiltration. Employee usage of such networks without proper security precautions can compromise company data.

As organizations navigate the benefits and challenges of BYOD policies, it’s vital to recognize these security risks and develop robust strategies to mitigate them.

Here are some ways your organization can manage BYOD security risks.

1. Employee training and education: Empower your workforce to recognize potential threats, adhere to best practices, and use their devices securely. Education is a critical tool in mitigating BYOD risks.
2. Create clear BYOD policies: Craft clear and comprehensive BYOD policies that outline expectations, consequences, and compliance measures. Establish written agreements with employees to foster a mutual understanding of responsibilities and accountability.
3. Authentication and identity management: Implement multi-factor authentication to add an extra layer of protection against unauthorized access.

Ultimately, minimizing the inherent security risks of BYOD policies requires an integrated approach involving a combination of education, processes, and tools. Yeo & Yeo Technology offers a suite of cybersecurity software solutions designed to help you effectively manage your endpoint security and keep your workforce secure. 

Information used in this article was provided by our partners at ConnectWise.

When discussing digital transformation and operational efficiency, many people fall into the trap of treating them as oppositional or interchangeable forces. In reality, one enables the other.

Let’s explore the relationship between digital transformation and operational efficiency, how this relationship helps businesses, and what resources you should invest in to future-proof your business.

What is digital transformation? 

Digital transformation is a business’s integration of digital technology to create and modify its services, products, and operations to deliver value to customers. This can include any number of digital tools, such as:

• The cloud
• Data analytics
• User experience tools
• Cybersecurity solutions

Digital transformation aims to innovate and improve the experience for both your business and your employees. This goes hand in hand with the greater goal of operational efficiency. Bringing more technology and automation into processes results in less wasted time and labor across the board.

How to achieve operational efficiency through digital transformation

• Perform an honest self-assessment

It’s easy to fall into the trap of one-size-fits-all when it comes to digital transformation. While there are certain aspects, like cloud migration, that will be almost universal, you need to know where your gaps are and how your efficiency can be improved. This is why one of the most important first steps toward digital transformation is reviewing your processes and your tech stack to determine what is holding you back the most.

• Prepare for cloud migration

Cloud migration is one of the most significant shifts a business can undergo to improve overall operational efficiency. The self-assessment will help set the stage, but you will also need to evaluate cloud providers, establish a migration plan, and do intensive testing and troubleshooting when the migration is complete.

• Embrace automation

By implementing automation tools, including artificial intelligence, to handle repetitive tasks, you’re saving time and energy for bigger projects and tasks that need a human touch. This boosts efficiency twofold by streamlining data entry, reports, and other time-consuming tasks while ensuring there are fewer errors.

• Integrate systems

A key step in digital transformation is ensuring all the new systems and technologies you are upgrading or implementing can work together in harmony. System integration can be time-consuming, but freeing your business from siloed operations can be well worth it.

Software solutions to support digital transformation 

As with any new venture, exploring the ways digital transformation can aid your team is not without its challenges. Internal resistance from your team, added cybersecurity risk, compatibility concerns, and managing the training learning curve all pose potential issues. Some baseline options to overcome them include:

• Adding gradual migration to transform different aspects over time.
• Upskilling your teams so they know how to adapt to new processes and tools.
• Implementing policies and standards to ensure different teams are all following the same best practices.
• Staying informed about regulations to avoid any compliance issues.
• Maintaining a flexible project management approach, as your company’s needs may change.

When it comes to embracing your own digital transformation, Yeo & Yeo Technology is here to support you with best-in-class business management software and solutions. Get in touch with us today.

Information used in this article was provided by our partners at ConnectWise.

Every day, your employees access and share sensitive information across various devices and networks. And while this connectivity boosts productivity, it also exposes you to bad people with a common goal of stealing as much of your data as possible. That’s where encryption comes into play.

Imagine your data as a treasure chest hidden in a closet. You can’t just leave it there without any protection and expect it to stay safe. Encryption is the lock on that chest, and only those with the right key can access its contents.

At its core, encryption is the process of converting your data into a scrambled, unreadable format. This transformation happens using complex mathematical algorithms, rendering your information useless to anyone without the decryption key. It’s like writing a secret message in a code that only you and your intended recipient can understand.

Here’s how to ensure you’re using encryption effectively:

• Use strong, unique passwords or passphrases for encryption keys.
• Implement a robust key management system to protect encryption keys from theft or loss.
• Keep your encryption software and systems up to date with the latest security patches to avoid vulnerabilities.
• Ensure that your employees understand the importance of encryption and how to use it properly. Conduct regular security awareness training.
• Protect devices that contain encrypted data physically, such as laptops and servers, by implementing access controls and locks.
• Don’t forget to encrypt your backups. If your primary data is protected but your backups are not, you’re still at risk.
• Regularly test your encryption mechanisms and conduct security audits to identify and address vulnerabilities.

While encryption is crucial for data security, it’s essential to strike a balance between security and usability. Overly complex encryption processes can hinder productivity and frustrate employees. Finding the right tools and workflows that provide robust security without becoming a burden is key.

As with a lot of cybersecurity, encryption is not a one-and-done task. It’s an ongoing process that requires vigilance and adaptation. If it’s something that needs attention in your business, let us help you get it right the first time. Get in touch.

Information used in this article was provided by our partners at MSP Marketing Edge.